8x8 devices. User: Current user assigned to the device.
8x8 devices. Important! Changing codec from G.
8x8 devices Resources Service Status 8x8 University. Compatible with all 8x8 devices except PSTN (traditional telephone service). This suite of services deliver easy-to-use, customizable, and rapid insights into historical and real-time information associated with all extensions and devices in an organization’s 8x8 Work phone system. 2+ compliant browser or SSL library will prevent you from being able to reach or configure your services. Open 8x8 Work for Desktop. The Line key configuration link appears next to the device. com: 52. Some users have noted that 8x8 can be resource-intensive, particularly for devices with lower processing power. 8x8 is not responsible to configure or recommend Accommodation of devices not purchased from or originally provisioned for service by 8x8 is on a commercially reasonable effort basis. All devices in your inventory appears on the device page. For example, a user with both a home and work computer can be logged into Work for Desktop on both devices to receive calls and chats on both 8x8 Work for Mobile Application (8x8 UC Client for mobile devices) WAN: Wide Area Network: ZTP: Poly Zero Touch Provisioning: Terminology. Speed Dial keys, however, can be created on both 8x8 Admin Console and phone devices. For a list of 8x8 Work subscribers can install overhead paging systems in different time zones and have specific extension numbers for each zone. Using a connected analog phone, dial * * * * to access the device's IVR menu. Explore 8x8 plans, packages, and pricing to build a CX solution that fits your needs. View Full Document By default, 8x8 devices are configured for pool. Are you moving to 8x8 but already have business phone equipment? Check out the list of compatible phones with 8x8 software Add new device models to your phone system, get an inventory of the device types, check if you have any unassigned devices to assign to new users, view if the devices are activated or not, drill down for more details for each device type. Switches are capable of extending your network to accommodate an additional 4 to 24 devices. (GUI) and are generally required to ensure quality 8x8 service. Find and edit the phone user's 8x8 user profile to which the phone will be assigned (this profile is required, even if the device is to be used as a conference room phone). From within Configuration Manager, go to Home > Devices. If performed in the wrong sequence, network power cycling could introduce new problems in addition to those you are trying to clear. Select an available 8x8 Work Services license according to to the plan you have purchased from 8x8. Hide the extension in the Auto Attendant when callers access the (Undefined variable: LocalVariables. Work with your 8x8 Account Manager to re-add the devices to 8x8 auto provisioning service; Not all devices can be added. 8x8 offers VoIP phones, headsets, and accessories for businesses of all sizes. Click View device report. For a list of Compatible Phone Devices Updated: 04/19/2024 . 9. You can buy your own device (BYOD), or buy new from 8x8 or any other vendor. This is not a factory reset which clears the phone of settings and lines being activated. ; Join a meeting from your calendar app. Note: After the phone has been reset to factory default settings, the administrator password will have changed to 456. You can also create administrators and give them privileges to manage the phone system configuration. For example, a user with both a home and work computer can be logged into Work for Desktop on both devices to receive calls and chats on both Assigning VLANs to Poly devices that are outside the default settings from Poly will require manually modifying each device. If the DND icon with the minus sign is BLACK then its Disabled. My Contacts: View and communicate with contacts populated from your device contacts (if you grant permissions to the app), and with personal contacts created using 8x8 Work. The most common issues that result from enabled SIP-ALG when using 8x8 Work applications include: To verify registration status, use Analytics for 8x8 Work and the Device Report to see the status if registered, it should be listed as such in the "Endpoints Status" field. Note: After provisioning, dial * * * * # to access the device's IVR menu. The tables below list the latest certified and recommended firmware versions for devices used with 8x8. Instead, in Admin Console, 8x8 system administrators can go to Devices > View Device Report and view the Device Admin Additionally, 8x8 is not responsible for configuring and troubleshooting the device nor guarantees the device will operate or have full functionality. Read the displayed message. For a list of For details on setting up your routers for 8x8 services, refer to our general configuration for EdgeMarc, D-Link, and Asus routers. Learn more. Devices Save as 8x8 Support support @api deki pages 10136 ||| Devices Network Devices Configuration Adjusting Local SIP Ports with 8x8 Express Disabling SIP-ALG in Routers or Firewalls in 8x8 Express Is faxing or electronic fax supported in 8x8 Express How to Configure ASUS Router for VoIP Service in 8x8 Express How to Configure Cisco ASA 5505 The tables below list the latest certified and recommended firmware versions for devices used with 8x8. 8x8 Work Multi-Device Support Updated: 03/25/2024 . *6 (BMW) Mute: If you have Barged in on a call or are Whispering to an agent, you can Mute yourself. ; Allow the extension users to select their own Music on Hold from the company library via the Virtual Office desktop app. For this reason, 8x8 recommends using CDP/LLDP the default settings as described above. Analytics for 8x8 Work; In 8x8 Admin Console, device passwords will always be displayed as hidden (dotted-out). obitalk. To install and activate ATAs: Attach your device to an Internet connection and a power source. 8x8. ; Turn it On (a message Turning BT radio On, Please waitwill appear for a few seconds). Top-line, Executive -Level Desk Phone with Integrated Bluetooth® 5. 8x8 offers VoIP phones, headsets, and accessories for businesses of all sizes. ; Select Line Attempts to access 8x8 web portals on a computer without a TLS 1. Switch: A pass-through device that splits your Internet connection between multiple devices. If you have not received an extension welcome email or do not have these credentials, speak to your 8x8 system administrator to have them created or assigned. For details, see our 8x8 supported phones for Line Keys. However, when it comes to physical Poly devices, you will have to use this manual workflow in order to import contacts to your desk phone. This could potentially impact the performance on certain devices, especially in resource-constrained environments. MAC Address: A unique identifier for the device that is used to interface with your network and 8x8's servers. 729 to G. See Enabling and Disabling SRTP in Admin Console. Below you will find links to most common compatibility lists. 236 8x8 cannot answer that question fully as there are so many differing accessories and headsets that are or not compatible. If more ports are needed, a switch is recommended. 8x8 X Series does not support FXO third-party devices. Once you have confirmed that your device is compatible with the 8x8 service, follow the guides below to configure it to use our service. From your mobile device, download and install the app using one of the links below: Download for Android Manuals & User Guides. Site: Name of the site that is assigned to the device. Need a hands-free calling experience, or want to dial in 8x8 Work but continue your calls via a phone? Place, receive, and manage 8x8 Work calls through your headset, your desk phone, or any other phone you Applies To. Accommodation of devices not purchased from and originally provisioned for service by 8x8 is best-effort. Mix and match contact center, unified communications, and API capabilities. For a list of For a quick and easy access to the Line Key configuration page and to edit it from the Devices inventory page: Go to Home > Devices. Alternatively, you can disable integrated call control feature from 8x8 Work Desktop settings. Non-8x8-Provided Desk Phones; Procedure. Learn more here. Check if DND is Enabled or Disabled VVX Series (Color Screen) Press Home. Edit Multiple Extensions. Allow the device to reboot and connect to the 8x8 servers. Bringing a previously used Cisco SPA phone over from a Status: Denotes if the device has been activated on 8x8's servers. Go to Voice Basic Settings. You should also run the Network Utility to The tables below list the latest certified and recommended firmware versions for devices used with 8x8. Virtual Office Service and Quality manager provides real-time information on the status of all endpoint devices within the organization’s 8x8 cloud phone system to rapidly view the health of any device, and adjust to any areas of failure. 53. If you do not know how to obtain your current device information, the activation code can be found in the Devices area of My Contacts: View and communicate with contacts populated from your device contacts (if you grant permissions to the app), and with personal contacts created using 8x8 Work. From the top menu bar of www. A low degree of jitter Enables Zero-Touch customization for device onboarding. 711 or G. Turn it Off (a message Turning BT radio Off, Please waitwill appear for a few seconds). Scroll down to Voice basic settings. In the event an issue arises with the device 8x8 will only verify that the SIP credentials in use are valid, and functional, by testing in-house on a third-party device. Please refer to the list of 8x8 supported phones for Line Keys. 8x8 strongly recommends employing the EXE installer, as it ensures that users are easily able to enjoy the latest fixes, features, and security enhancements available in Work for Desktop. devpfs. The required phone extension and user information is synchronized from 8x8 to the Microsoft Teams environment, and the user's 8x8 phone number will appear in Teams devices. Additional Information. For a quick view of the user's assigned device, go to Home > Users 8x8 offers VoIP phones, headsets, and accessories for businesses of all sizes. Find an activated device that supports Line Keys and is assigned to one. See Get Device Information and Passwords in 8x8 Admin Console. ; Wait for phone to reboot. 8x8 Work; 8x8 Express; Mobile Devices (Android, iOS, Amazon Fire OS) Procedure. What phones are compatible with 8x8 services? Applies To. 3247 with, this can be done by creating a case with 8x8 Support. 8x8 Express A device that supports Line Keys must be assigned to the user profile and activated. Objective. If the device is not registered verify the SIP credentials with 8x8 Support and/or verify the device settings listed above. Use of software (such as Poly Hub Desktop) that also controls user’s headset may interfere with 8x8 Work Desktop. 4. 722 (HD Voice) will require additional network and Internet bandwidth. That means the call control events, such as 8x8 Work for Mobile Application (8x8 UC Client for mobile devices) WAN: Wide Area Network: ZTP: Poly Zero Touch Provisioning: Terminology. 8x8 is not responsible to configure or recommend Router: A router is a device that routes or splits your Internet connection among multiple devices. Contact your Network Administrator to adjust your DHCP Scope, or as an alternative 8x8 can reconfigure your Poly devices to use an alternate NTP Server. Select the device model type depending on your use case for the ATA. api. Check for Device Certificate. Company About Us Contact Us. For a list of You can set the initial media devices for the call using the following: const domain = '8x8. Admins must click on the eye icon (show password) to reveal it. Note: After provisioning, dial * * * * to access the device's IVR menu. 8x8 is not responsible to configure or recommend . Click Select the ATA terminal. The networking device must have GUI or CLI administrative capabilities for configuration. Activation Code: A 13-digit code used to activate an 8x8 device. Enhanced behavior for carrier minutes on devices without SIM cards: If you access 8x8 Work for Mobile on a device without a SIM card, your settings for carrier minutes do not show up under Profile > Settings > Data and Network Options. To do that you can follow the guides below. User: Current user assigned to the device. Similarly, if you remove the SIM card on a device on which you previously enabled carrier minutes, carrier The tables below list the latest certified and recommended firmware versions for devices used with 8x8. 8x8 phones or adapters See the 8x8 Compatible Equipment Matrix page for the current list of devices suported by 8x8. 103. Click Call Select the device model type depending on your use case for the ATA. Note: If a device is in DND (Do Not Disturb) all calls to that device will go straight to voicemail until DND is disabled. Are you moving to 8x8 but already have business phone equipment? Check out the list of compatible phones with 8x8 software The tables below list the latest certified and recommended firmware versions for devices used with 8x8. On 8x8 Meet mobile app for iOS: Tap Toggle camera in the control bar. The Line key configuration link appears next to the device. Add unlimited number of devices of a certain type to your inventory. ; In Device model, click the dropdown arrow and select the Yealink CP935W Wifi Conference Phone. Learn full steps here. 8x8 cannot recommend devices that an OEM will provide or suggest, this includes configuration and setup. Assign a Device to the user. Ensure you have the 8x8 Work username and password assigned to your extension. In 8x8 Admin Console, device passwords will always be displayed as hidden (dotted-out). Technical Requirements. We do not keep track of the number of devices See the 8x8 Compatibility Matrix for a list of third-party devices that work with 8x8 services. ; Edit or create a user. Add a new device to make an outbound call within 8x8 Work for Desktop. For a current list of compatible devices, see the Devices page on our main web site. Click + Line appearance. Poly VVX 600; Resolution Pair the Bluetooth Device. Meetings: Join, create, and manage your 8x8 meetings. ) Consult your network administrator and or In this case, the firewall can close the port between 8x8 and the device endpoint, causing an inability to receive incoming calls. While a device may be fully functional on a current firmware version, it is possible newer revisions will cause disruptions in service or make a device fully compliant with the required settings for hosted VoIP services where it was previously not. Type the IP address in a web browser on a computer on the same network as the Obihai to access the web GUI. Check 8x8 Device Location in Analytics for 8x8 Work Updated: 12/09/2024 . See the list of supported devices by 8x8. Granular details are available from a highly-scalable data platform, and can be viewed in a graphical or tabular format on any device. Log in using the device password. ; In Voice basic settings, configure the Phone Number and Extension number if needed. If your VVX D230 handset still prompts you to enter an activation code after activating, power cycle the base and the handset. This report shows how many IP endpoints are in service (connected to 8x8 servers online) or out of service. To set the device for advanced call control: 8x8 Work supports advanced call control on all the devices supported by WebHID (Human Interface Device). Note: If available, it is recommended that you have an IT or networking professional complete your network power cycle. Note: The link only appears for devices that support Line Keys, such as VVX 300. Scroll down to Device Certificate. The following terms are essential in understanding your network requirements for 8x8: Jitter: A measure of the time interval between data packets as they reach their destination. 91. . While 8x8 offers 24/7 support, some users have reported longer-than-desired response times. You should also run the Network Utility to Click Restore to reset the phone to factory default settings. To ensure proper functioning of integrated call controls with 8x8 Work Desktop, turn off any conflicting software. Go to Home > Users. Whitelist Zero Touch Provisioning Services for Obihai and Poly Devices To whitelist Zero Touch Provisioning services for Obihai and Poly devices, begin by adding the PDMS, IPs, and Ports to the firewall whitelist. In the report For details, refer to our list of 8x8-supported analog phone and fax adapters, and select the ATA you need for information and related guides. 8x8 cannot answer that question fully as there are so many differing accessories and headsets that are or not compatible. What is it? Multi-device support allows a single user to log in to up to three concurrent devices on the same platform (three Desktop, three Mobile). 8x8 is not responsible to configure or recommend Additionally, 8x8 is not responsible for configuring and troubleshooting the device nor guarantees the device will operate or have full functionality. These devices are not guaranteed to be supported on 8x8 service. The two packages are fundamentally different, using different deployment and update mechanisms. Finding the location, status, and number of all 8x8 devices (total number of devices, not total number of phone numbers) within a phone system via reporting in in Analytics for 8x8 Work. ; Join a meeting via browser. (Not every setting will be available in every router. If the message says Device Certificate: Factory Installed, your phone is supported on 8x8 service. With 8x8 Meet, whether you are organizing a meeting or invited to one, you can join your meeting in a way that is most convenient and efficient for you. If you have an 8x8 extension and an Apple iPhone or iPad, an Android mobile phone or tablet, or an Amazon Fire tablet, you can install the 8x8 Work for Mobile app to make and receive phone calls, as well as send instant messages and SMS texts, from your 8x8 extension. ; Join a meeting via dial-in: Via phone for an audio-only experience. CompanyDirectory) or Dial-by-Name options. 8x8 recommends you use a router with QoS settings that can be set to prioritize voice traffic over data traffic. Quick Links Update device firmware to 5. Click Restore to reset the phone to factory default settings. If your organization is utilizing any customization through the use of APIs in the 8x8 Contact Center, please check with your system administrators or developers to ensure To verify registration status, use Analytics for 8x8 Work and the Device Report to see the status if registered, it should be listed as such in the "Endpoints Status" field. In most cases the recommended firmware is automatically pushed to a device upon activation. Follow these steps to determine whether a valid factory-installed Device Certificate is present on your phone. 8x8 Work Service and Quality manager provides real-time information on the status of all endpoint devices within the organization’s 8x8 cloud phone system to rapidly view the health of any device, and adjust to any areas of failure. For a list of In 8x8 Admin Console, device passwords will always be displayed as hidden (dotted-out). For a list of Ensure you have the 8x8 Work username and password assigned to your extension. For a list of You can select a device based on your inventory and assign it to the user. 8x8 advises against connecting non-managed switches or hubs to the network. Messages related to a full mailbox must be verified in the inbox of the receiving email or on the fax device itself, as there is no fax cap set by 8x8 on the amount it's possible to receive. In order to work with 8x8 phone service, your Yealink phone must have a valid factory-installed security certificate, also known as a device certificate. ; Add Join meetings with 8x8 Meet. FAQ Select your calling device. Under Voice Basic Settings > Device model, select a device that supports Line Keys, and activate it. Also used for upgrading firmware for OBi devices using the ITSP portal Firmware drop-down menu. You can see how many of any device model is assigned to a user and active. Analog Fax Device - Used when connecting the device to a fax machine. Cause. Note: LAKs, SLAs, and BLFs must be added from the 8x8 Admin Console and pushed to the phone device. You find access to three types of keys: BLF key, Speed dial key, and Line appearance. If your phone or adapter has already been activated for service with 8x8 you will not be able to use the manufacturer’s default password to access the administrator settings of your phone as the admin password changes when the phone gets activated. Flip calls between your 8x8 desk phone and 8x8 Virtual Office Mobile or Desktop application while staying connected to the call. Go to Settings > Basic > Bluetooth Settings > Bluetooth Radio (Off). CPaaS. *5 (BMW) Barge: If you are Monitoring a call, Barge in to speak with and be heard by both parties on the call. The Hot Desk user is not able to use 8x8 Work for Desktop or 8x8 Work for Mobile. To activate your device, connect an analog phone (or a fax machine with an analog phone) to the PHONE 1 port We encourage you to use 8x8 Work for Desktop or Work for Mobile when it comes to importing your third-party contacts (see Import Outlook Contacts in 8x8 Work for Desktop). ) and working 8x8 provides two Work for Desktop packages for Windows. Status: Denotes if the device has been activated on 8x8's servers. This list is actively updated as new firmware revisions are certified and released for general availability within 8x8. Applies To. In that case, the PBX has its own security provisions. 8x8 Work SRTP Service (Secure Real-time Transmission Protocol) encrypts telephone call media on Poly handsets and Work for Desktop and mobile Manuals & User Guides. Fax Tone Status: Denotes if the device has been activated on 8x8's servers. Analog Voice Device - Used when connecting the device to an analog phone. X Series Technical Requirements. 32 FXS port, High-Density, Gigabit Gateways 8x8 Support will assist with the general settings listed above on fax machines, however, 8x8 cannot troubleshoot the fax machine itself. In order to work with 8x8 phone service, your Poly phone must have a valid security certificate, also known as a device certificate. Additionally, 8x8 is not responsible for configuring and troubleshooting the device nor guarantees the device will operate or have full functionality. 0 and WiFi Note: We highly recommend consulting an IT or network professional when configuring advanced network settings or devices. Important! Changing codec from G. Click > next to the device that is configured with Line Keys. Turning on Hot Desk capabilities for a device prevents the primary user from making or receiving calls. Note: This does not refer to voicemail or recording playback, which will always use the Windows Default Device. Turn it On one more time (a message Turning BT radio Get the Device Status report. Firmware must be at the initial supported revision prior to moving to 8x8 and a valid factory-installed certificate Add devices that a re supported by 8x8. Follow these steps to determine whether a valid factory-installed Device Certificate is present Disclaimer: 8x8 is not responsible for configuration or deployment of legacy third-party Paging devices. Manually Provision Phone into Production. If the message says Device Certificate: Not Installed, Device Certificate: Invalid, or if there is no device certificate message at all, then the phone is not supported on 8x8 service. For example, a user with both a home and work computer can be logged into Work for Desktop on both devices to receive calls and chats on both In 8x8 Admin Console, device passwords will always be displayed as hidden (dotted-out). 52. Overhead Paging Device - Used when connecting the device to an overhead paging amplifier. This is just switching the device off and back on again and no settings are changed doing this. The MAC Scroll down to Device Certificate. For details, see our content on Manage Your Devices. Make sure that it is disabled. Resources If you’re sharing video from a mobile device, you can also toggle between your front-facing and rear-facing device cameras: On 8x8 Work for Mobile apps and 8x8 Meet mobile app for Android: open More actions > More options to open a menu, and select Toggle camera. For a list of If your phone or adapter has already been activated for service with 8x8 or is running on UC 4. So when a Teams user makes or receives phone calls using a Teams client or device, the calls are transparently handled by the 8x8 phone service. If you are unable to use that server it is 8x8's recommendation to use a DHCP Scope option (DHCP Option 42) to override this setting. For a list of Flip Call: To switch an active call from one device to another on the same extension, dial from the device you want to use. Scroll down and click on Voice Basic Settings to expand that section. If opting for DVD, (VLAN ID Discovery over DHCP) Poly natively examines for DHCP options 128, 144, 157, and 191 in that order for a 8x8 Work Service and Quality manager provides real-time information on the status of all endpoint devices within the organization’s 8x8 cloud phone system to rapidly view the health of any device, and adjust to any areas of failure. 203: HTTPS: N: Used for device profiles as part of ZT customization to match the phone ID with the cloud. 8x8 Express 8x8 cannot answer that question fully as there are so many differing accessories and headsets that are or not compatible. vc'; const options = { devices: { audioInput: '<deviceLabel The tables below list the latest certified and recommended firmware versions for devices used with 8x8. Newer uncertified firmware may work with the 8x8 system if used, however, if the firmware has not been certified for use there may be issues that 8x8 will be unable to solve without downgrading the affected devices to an 8x8-certified firmware. You will need either an analog phone or a fax machine with an analog phone to get the device's IP address using the phone port. Only the user logged in as a guest on the device is able to Call Using Preferred Devices in 8x8 Work for Desktop Updated: 05/22/2024 . If you are not the person responsible for setting up and maintaining your company's 8x8 phone system 24 FXS port, High-Density, Gigabit Gateways 8x8 Work Service and Quality manager provides real-time information on the status of all endpoint devices within the organization’s 8x8 cloud phone system to rapidly view the health of any device, and adjust to any areas of failure. Note the IP address down. Once you select the device, you will be able to activate the phone by selecting one of the options below: MAC Address: Enter your device's MAC Address. Get Device Status. ntp. Make the required changes and click Save. In a company with an on-premise PBX solution, the end-user device is connected to the PBX using a local area network, not the Internet. Check out the full list on our website. All network components must be powered down starting from the endpoints (computers, phones, tablets, etc. Device: Make and Model of the device. Users can be assigned with 8x8 Work services or 8x8 Contact Center services. In the case of Cisco and Poly phones brought over from a different service, which are supported and have a valid factory-installed device certificate, be sure to factory reset the phone before provisioning. Softphones; Desk Phones; Headsets; Routers; BYOD; Answer. In Activate Device by, click Input MAC address and enter the device's 12-character MAC address. Connect your device using the ports on the back panel. The below guides are for phone system administrators. ; Navigate to the DND icon. For a full list of currently supported firmware see What is the recommended firmware for 8x8 phones and analog adapters? 8x8 Work Multi-Device Support Updated: 03/25/2024 . For a list of After you claim phone numbers for your business, you are ready to create contacts, identify users, and assign them phone services and devices to enable communication. Routers sold by 8x8 come preconfigured with ALG disabled. For problems hearing playback, check the device itself and make sure it is To import 8x8 contacts to the Poly desk phone, press the Home button on your Poly device and go to Directories. WebHID integration allows you to control your calls without using a vendor-specific headset application, ensuring any WebHID is supported by 8x8 Work. A router is an intelligent device. Note that the user must already have an X Series license assigned to the profile in Services and permissions for this option to appear. From your mobile device, download and install the app using one of the links below: Download for Android Continue. Click Line Key configuration. A low degree of jitter The tables below list the latest certified and recommended firmware versions for devices used with 8x8. Consult the Original Equipment Manufacturer for support. By default, 8x8 devices are configured for pool. In order to configure overhead paging, you must configure and activate a user's device as an overhead paging device using a device that supports the feature, such as a Grandstream ATA or Algo IP alerter. Press 1 to retrieve the device's IP address. com, click Login > My 8x8 Services, log in, and select 8x8 Configuration Manager. The primary reason a device certificate is of value to a hosted user (versus a PBX user) is that the end-user device is directly connected to the Internet. Question. If the issue persists, disable SRTP on all phones. 0 firmware or later (Poly), you will not be able to use the manufacturer’s default password to access the administrator settings of your phone. For a list of Additionally, 8x8 is not responsible for configuring and troubleshooting the device nor guarantees the device will operate or have full functionality. Join a meeting from 8x8 Work or 8x8 Meet. Enter or Suggest an extension. Profile: From your profile image icon in the app header, access settings and help on 8x8 Work for Mobile. By continuing you agree to 8x8 terms and conditions8x8 terms and conditions Select the Correct Device on 8x8 Work for Desktop (Windows & Mac) If the 8x8 Work for Desktop speaker or microphone is using the wrong device for phone calls. Check with your network administrator before changing the codec. org. *9 (BMW) 8x8 Work Multi-Device Support Updated: 03/25/2024 . If a non-managed switch is necessary, ensure that only the data VLAN is configured on the port with appropriate duplex settings to prevent network collisions. The updates are Keep in mind different firmware versions will interact with hosted VoIP services in different ways. 8x8 Work for Desktop; Call Using; Procedure. In a web browser on a computer on the same network as the phone, browse to the phone's IP address. By editing multiple extensions, you can: Change the caller ID first and last name. rhrinerngqcbcxxuxthqouztgyzilowwmvdbicfktfiuvud