Activate new modem xfinity Learn more about activating a device with Xfinity Mobile. 4. Aug 22, 2022 · Trying to activate my new own modem and xfinity says the mac address is already assigned to another account. Follow the on-screen instructions to activate your NETGEAR device. Connect to the modem's wifi. I believe it should be as easy as disconnecting the old one, replacing with the new one, and Comcast activating the new model so I can use it. Tap Your Own Modem. Learn more about activating your Xfinity Gateway or an approved customer-owned third-party modem using the Xfinity app. It’s perfect for those looking for a straightforward, prepaid internet option with no credit checks or long-term agreements. When I hooked it up and plugged it in, chrome opened a page that says Gateway > Login. Can you please advise how to do so. It's sorta comparable to going to Mar 3, 2022 · Activating through your phone on your own doesn't fully activate or add the new modem to your account even if the model shows up in the app. 0 16 x 4 Gigabit Cable Modem & AC1600 Wi-Fi Router | Comcast Xfinity, Cox https://amzn. With the Xfinity app, it only takes a few moments to enter the needed information and get you on your way with the new modem! You can check out Jun 11, 2024 · If not, try calling 1-855-652-3446. I have Xfinity Voice as part of my services and have had problems in the past, with other equipment, just swapping in the new equipment and using the Xfinity App to activate it. This wikiHow article teaches you how to set up and activate a Comcast Xfinity cable box. To use the app to activate, you must disable WiFi on your phone or tablet. 1) Log in to the Xfinity website. " Should I disconnect/unplug my old modem before using the app? Hopefully, the app instructions will be easy to Jul 24, 2022 · 2. I am seeing online that I need to "register" the phone line with the new modem. Not on a smartphone? Scan this QR code with your mobile device to activate in the Xfinity app now. The "Xfinity Support" graphic replaces the "To:" line; Type your message in the text area near the bottom of the window; Press Enter to send it; We look forward to working with you further Dec 9, 2024 · Bought an arris s33 modem they added it to my account but it wont activate at all. Do they need to do this even if they disconnected with Comcast (switched ISPs)? 3. They don't share it in an obvious place. At this point, most internet providers will require you to activate the new device using the information you collected in step 1. Then, go to any of your devices and use this password to connect and activate Xfinity Wi-Fi. It looks like to purchased a stolen Xfinity modem. This issue had been solved and my new modem is humming along at twice as fast as the old one. Perhaps they can activate the new ones MAC/CM-MAC while you are talking without murdering the old one immediately, then you can just swap later. I recently purchased a Netgear CM1000v2 to replace the xfinity supplied modem. Dec 29, 2024 · If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem activated / provisioned for service. 1 Message. That is their self-install device activation line. I had to switch back to my old modem. Dec 9, 2022 · All Netgear cable modems or cable modem routers are certified by all major Cable ISPs in the United States. Jul 2, 2024 · I will be replacing my self owned modem with a new model in a few days. Oct 9, 2020 · Connect it to the coax line and power it up. Dec 12, 2024 · Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. I have a comcast provided modem that has been active for 1+ years. If you are not redirected Learn about the WiFi Ready service activation process. Or what if they have upgraded/activated a new modem on their account? Does using a new modem automatically unlink the old modem from their account (freeing it up to be used on another account)? Nov 13, 2021 · The reason the modem is linked to an account is because the person did not return the modem to Xfinity. Nov 22, 2023 · I am having the exact same issue. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about activating your new modem. I know to use the app to activate, but do I activate the new modem first , get up Dec 28, 2024 · I just installed a new customer supplied modem (NETGEAR CM2050V) and the internet works fine but Voice is not working. First, confirm one of the following details associated with your account: Oct 29, 2022 · Frequently, when folks get a new modem and retire their old one, they do not tell xfinity to de-register the old MAC from their account. So he sent it up the chain to take that modem off my account so we can try to add it again. You just need an active Xfinity account. Find your ISP below and activate your new modem device: Jan 28, 2023 · There’s an issue with how they activated the modem with the MAC addresses mixed up. They want to send out a tech but the issue seems to be with the modem/main connection. Oct 26, 2023 · Then try calling 1-855-652-3446. I'm following Xfinity's installation guide, and I'm getting stuck on step 4. To activate your Internet connection with Comcast XFINITY’s self-activation process: Close all web browsers. You can activate using the Xf inity app. It has been my experience that leases usually last up to 10 days before they expire so you're really better off NOW Internet is a new prepaid high-speed home internet option backed by the reliable Xfinity network to give you a consistent connection at a great value. Under the Devices section, tap Activate Xfinity Gateway or Modem. Good luck ! Nov 3, 2021 · I vaguely recalled having to activate a modem so I just called customer support, they asked for my cable modem's MAC address, said it was activating and to wait 10 minutes. Jun 1, 2022 · Once you're signed in, select the Account icon from the top-left corner of the Overview tab on the Xfinity app. Jul 18, 2022 · I am replacing a Cable Only Modem with another Cable Only Modem. Just briefly enough to disconnect devices and games. Not sure how that's possible. st/3BipMsd . However, the tech says that for whatever reason, the internal Xfinity system refuses to see the 2050V as a voice modem, and instead, reverts to an older, data-only Netgear. I installed it yesterday, activated it using the app and it was working okay. So I can't activate it, since I'm using my work phone which does not permit non-work-approved apps. I'd be happy to help you get up and running. I switched between new and old modem a dozen times and it wont activate. Feb 2, 2023 · Got an email from comcast saying I need to cutover to the xfinity app, but all it does is try to force me thru device activation. If the modem owner then sells or gives away that old modem, the new owner frequently cannot activate the modem because xfinity's records say it still belongs to someone else. The phone app is the only way. The modem keeps dropping it's internet connection. Jan 17, 2021 · Connecting your own cable modem to Xfinity Comcast tutorial. Jun 12, 2020 · Give this automated device activation line a shot: 1-855-652-3446. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. So now I’m renting one from xfinity for now was the fix they came up with. Select Activate xFi Gateway or Modem under the Devices section. The easiest way to activate your new modem is through the Xfinity app. Understanding the process can take away much of the anxiety surrounding new technology. Mar 13, 2024 · Since it wouldn't activate from Xfinity's end, I opened the app on an IOS device and hit activate, and things worked after a few minutes. Oct 5, 2024 · All my devices are able to connect to the wireless network, just not the internet. I have gone through the process of trying to activate using the xfinity app on iphone and had no luck. I still have my Xfinity hardware active and want to replace it with the new modem. Are you having a hard time getting logged into the Xfinity app or are you not seeing the activation tile for the modem? Nov 10, 2020 · Launch the Xfinity app. Tried calling and can’t get a human on Jun 24, 2023 · That is their self-install device activation line. The following instructions Watch this video to learn how to connect, setup and activate a new Xfinity xFi Gateway Modem (XB7 -T Model CGM4331COM) using Xfinity mobile app with a few ea Jul 16, 2022 · Before you start the self-activation process, make sure to collect your account number, account phone number, and login information (your email address or user name and password). st/3TL5BdC. user_7fkm0z. I can't do it because the app and web browser won't let me turn off autopay for the old account. Lastly, sometimes the lease for your old modem has to expire before Xfinity sees the new modem. There used to be a direct activation number, but I don't know if it's active. Learn more about product availability and eligibility for your Xfinity Getting Started kit. Please help. Will resetting the modem fix it? Any solutions appreciated. A couple of agents on the chat mentioned something about a missing boot file. Manual activation Contact your ISP’s customer services by calling their support number. Install modem 3 days ago and all was fine the first night. Sep 27, 2024 · I purchased a new modem and agents confirmed its been activated but i still don't have internet at home. This video will show you how to hook up and set up a new Xfinity xFi Gateway Modem (XB7), the 3rd generation of xFi Gateway Modems. Install your own modem router, I'm installing a Netgear C7000v2, the procedure will be the same Aug 1, 2020 · If the "Online" indicator light on the modem is lit steadily, give this automated device activation line a shot: 1-855-652-3446. Internet with old modem stopped working yesterday. Oct 9, 2024 · Congratulations on your new modem! That's awesome! We are happy to help so you can use that! This link has all the instructions to activate the new modem using the Xfinity app. The computer can tract the modems mow. 00 Aug 3, 2023 · Connect it to the coax line / outlet and power it up. Comcast Identity Management Portal. When you plug in the modem, don't connect it to your router Sep 5, 2022 · Try calling 1-855-652-3446. Aug 24, 2022 · My modem broken few day ago and I went to nearby store to exchange for a new modem, but I am unable to figure out how to activate it, whenever I connect to the Wi-Fi it will tell me to download the xfinity app,to activate it, but I already had it download and it didn't link me to a page to activation, and there is no option within the app that Dec 9, 2024 · Thanks for coming to our community for help with your modem concerns. activate - Xfinity Cookie Settings Sep 6, 2022 · If you haven't bought a new modem yet, this link will help you find a compatible one that will work great with your subscribed speed https://comca. Evidently it’s extremely difficult to take a modem off. Jan 27, 2024 · Forgive me if this is obvious. Your device needs to talk to the Comcast server via cellular data because your modem isn't provisioned yet. If not, try calling 1-855-652-3446. Jun 7, 2022 · If not, try calling 1-855-652-3446. Thank you. You are redirected to the XFINITY self-activation page. I have a link from our support site to share that goes into those steps for you Oct 20, 2021 · Hi folks, I just got my new xFi Gateway modem in the mail today, and I've started setting it up, but I don't own a smartphone! It wants me to download the Xfinity smartphone app in order to complet Sep 5, 2023 · Learn how to install and activate your Xfinity Gateway to have powerful, secure WiFi. It's been almost 10 hours I have been trying to get this fixed. At the same time a LAN cable connected to a laptop brings up a “activate … through the Xfinity app”. Even if the automation fails, you then get connected to an advanced repair representative rather than a tier 1 phone rep. Feb 4, 2023 · I've purchased a new modem to replace my EOL modem (also customer owned), but HOW may I activate it WITHOUT using the app please? I have an old phone and also just don't use apps. Were you logging into the Xfinity app or the Xfinity website when you receive that message? I'll need to get full access to your account in order to Jun 27, 2024 · Did you purchase a new cable box from Comcast and need to activate it? The newer X1 box can be set up without you having to contact Comcast at all! You can activate your cable box through your TV. Feb 1, 2024 · I got an updated gateway today. Can someone help me activate my new modem so I can access Next Generation speeds (which are available to my account). Rented. Install new modem. Nov 11, 2024 · Need help to activate new modem. The old modem (TM822G, if it matters) has been working without an issue since I plugged it in. You'll be prompted to scan the modem sticker from the box or the modem itself. All Netgear cable voice modems are certified by Xfinity. Has anyone found an answer. There is also the option of using their Xfinity App for activating modems; Please Note: Xfinity encourages all of its subscribers to use the Xfinity app to setup and connect your DOCSIS 3. Please provide us an update, and let us know if it went easily. I removed the payment method, and that had zero effect. Oct 31, 2024 · Provided the usual info (CM MAC address, modem model no etc) but none of the 4 agents that communicated in the chat were able to successfully activate the new modem - they all claimed it was activated but neither internet nor phone worked. The activation processes for Netgear devices is simple and can be done using 2 different methods: 1. Essentially, activating your modem involves connecting it to the Xfinity network, which allows your devices to access the internet. Activate your new modem. I wouldnt expect to have to do anything with a new app except sign in, esp since the My Account app on the same device works fine. 1 modem. Tap the account icon in the top left of your screen. New modem won’t activate Dec 9, 2021 · Hello there @user_d39772 we have more than a few great pages that will help you set up your new Wi-Fi connection! This page shows you how to use our awesome Xfinity app to set up and activate your new modem and services. Tell them that you've just installed your own modem and that you want to give them your new MAC address so that they can activate service to it. I just did mine recently when I upgraded to a gigabit plan with my new docsis 3. You must contact an Xfinity rep (phone or live chat) and have them register the MAC address of your modem so that it can be recognized on their system. Comcast will not activate cable boxes purchased used. Jan 19, 2021 · When I click on voice in my xfinity app it only takes me to "Your Xfinity Voice" and the options are "Voice and Data Modem" or "Outage Map. The easiest way is definitely using the app for a self-service activation, but we should be able to push things through on our end as well. Jul 28, 2023 · Plug the old one in, and it's 1-800-comcast by phone. May 28, 2022 · Hello and Good Morning! Thank you for reaching out to our Digital Care Team here within our very own community! We'd be delighted to help out with moving forward with the motions to activate your new XB7! Jun 19, 2024 · Update: As of this post, the solution to activating Xfinity without the app is as simple as using the chat feature in the top right corner of this page. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. May 16, 2020 · Give this automated device activation line a shot: 1-855-652-3446. The great thing about Xfinity is that we offer multiple ways to activate your new equipment! This is a false statement, there are no other ways to activate new equipment. I knew install would be a problem. Some may require you to call them, others to visit an online activation page. Don't get frustrated if the service rep has to go through their pre-written list for the process, even if you have to, you are now on a path that can get you to where you are trying to go without 20 hours ago · user_6e2lkl Good morning! We appreciate you reaching out to our Xfinity Forums Team for assistance with activating your modem. Look for the name of the network and a password (somewhere on the modem itself). Have you already hooked the modem up to the coax cable in your home and a power source? Jan 10, 2025 · But can't activate new modem due to xfinity not unlinking my old account. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. Once you've connected, you can activate your modem online Jul 12, 2023 · Understand the Modem Activation Process. Let it fully sync up with the system ("DS, "US", and the "Online" lights are steadily lit). Good luck ! Jan 8, 2025 · Wednesday, January 8th, 2025 1:11 PM. com". There is also the option of using their Xfinity App for activating modems; Jun 18, 2024 · If not, try calling 1-855-652-3446. Tried installing new modem and the app has no activation option. I want to have someone from Xfinity available to help me activate it, since I won't be able to do it myself since I don't have the app. Sep 26, 2024 · I am using the app to activate my new modem but it is not working. Surely there must be a way! Also how do I get the EOL modem removed from my acct after new one is working. Galloway NJ 08205. Let it fully sync up with the system, and check that the front / top panel indicator light(s) are steadily lit. That is their device activation line. Oct 2, 2024 · Click the "New message" (pencil and paper) icon; Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Now not only does the new cable modem not provide Internet, the old cable modem does not provide Internet, my Xfinity account has been disabled, and I can no longer contact Dec 12, 2022 · To make the swap over and to ensure the modem is registered to your account correctly for support, and you have the correct speed information you can use the Xfinity app to activate your new device. I don't think you can add a new modem by simply going into your online account and adding it. Launch the Nighthawk or Orbi app. The Xfinity app is certainly a quick and easy way to get your modem added, but I have your back all the same. to/3BXB6ZX $119. Went to the xfinity store and they were perplexed. Activation instructions . For now I am back to the old modem which immediately worked fine again. I offered all the numbers located on the new modem but she did not want them. She put me on hold a few times and could not do it. Visit "register. Rep can't do anything I will have Dec 14, 2023 · While attempting to activate a modem the application does not find the new modem (Arriss T25). The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it Jul 4, 2024 · Hi, I tried to reach out to xfinity customer service to activate a netgear refurbished modem purchased from marketplace, however, when I speak with customer care, they are unable to activate the modem in my apartment saying it is setup to another account. If you are not redirected Nov 11, 2024 · Need help to activate new modem. Nov 24, 2023 · @user_5c3c73, thank you for taking the time to use the Xfinity Community Forum page. Nov 21, 2020 · If not, try calling 1-855-652-3446. Mar 16, 2022 · Have your mobile telephone number, your Xfinity username and password, or the account number and telephone number associated with your Comcast account handy. Make sure your phone is on your cellular network and click the appropriate link below to get started. Otherwise, you’ll need to call Xfinity to get help setting up the modem, 1 800 XFINITY . The card in the box states to "disconnect any internet equipment currently in use. Verify Your Xfinity Account. FWIW here, I don't ever remember that model being a Comcast rental device ? I’m having same issue. You have definitely come to the right place for assistance. I am unsure of the order to activate. Sep 18, 2024 · Next, you'll need to set up an internet connection so you can activate your modem. My promotions were ending and to continue service they made me get new modem. Learn about replacing your equipment now to get the most out of your Xfinity service. " There is nothing on the main page or under voice where the term "activate" comes into play. Are you trying to add a second modem to your account or replace the current one? If you're replacing the modem you can use our Xfinity app to add and activate the new modem. Also again when I gave my old modem to a friend and last year when I moved into my new house. U. disconnects started the next day. Thank you for your time. Dec 10, 2023 · Trying to activate the new gateway comcast just sent me. If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. 2) Access the chat. My understanding is that I can use my Xfinity app to activate this new device to replace my "old" rented modem. This morning though when I connect to WiFi with a PC I get a notification that I need to activate my internet. When connecting to Wi-Fi I get the Xfinity landing page asking me to activate the modem. 4) Provide details about your account Download the Xfinity app on your mobile phone to activate your internet in minutes. Jul 16, 2022 · Before you start the self-activation process, make sure to collect your account number, account phone number, and login information (your email address or user name and password). Connect the new modem and wait for for the flashing light to indicate that it's ready. xfinity. Connect a computer to it and open up a browser. I have gone through the troubleshooting process multiple times using the app. Learn how to set up your Xfinity Internet (without an xFi Gateway) and/or Voice with the Xfinity Getting Started kit. Mar 6, 2018 · Let's activate your new Xfinity Internet/Xfinity Voice service if you rent an Xfinity Gateway!If you don’t need instructions and are ready to act now, simply go to the Xfinity app on your Apple or Android device to get started. What I've done: Disconnect the old modem. Account #8499-05-021-0423923 I have a new modem that need to activate. Xfinity For full functionality of this site it is necessary to enable JavaScript. I notified xfinity of my move and the new address appears within the xfinity app. Aug 9, 2024 · Try calling 1-855-652-3446. How do I have someone at Xfinity ready to help me? The new modem is a ARRIS SURFboard Cable Modem SB8200, that I purchased from ARRIS. This modem was bought new from walmart, arris SB6190. To activate your Xfinity modem, you can do that in two ways. user_rj9rlp thank you for reaching out today, we are the perfect place to help you get your equipment up and running. ARRIS SURFboard SBG10 DOCSIS 3. In this case, since I have Xfinity Voice, I REALLY don't want anything "mucked up" if I do the self-install/activate myself. This is the most commonly used method Sep 29, 2023 · I am going to be upgrading to a new modem. There is also the option of using their Xfinity App for activating modems; Xfinity sent me a new modem as a replacement for my previous, obsolete one. Sep 29, 2024 · How do I activate my replacement xfinity gateway router? New router. And you're all done! Once you've got that new modem activated, you can use our Xfinity Return Aug 14, 2017 · You can activate an Xfinity Gateway or an approved customer-owned (third-party) modem using the Xfinity app. If you are in a location with a pre-installed gateway or activating your Xfinity Voice click here to begin. I have connected the phone line but have no service. Aug 27, 2024 · I hope your week has been treating you well. . I would be happy to assist you with options to get your equipment activated. Either I'm doing something stupid, or Comcast needs to do something on their end. Customer Owned Modem - Xfinity Cookie Settings. It will also briefly go Mar 13, 2020 · Macchione Landscaping (Mary Jo) 708 Gull Wing Place. Sep 4, 2023 · Try calling 1-855-652-3446. After talking to an Xfinity representative on the phone for an hour, they were unable to add my new Hitron CODA56 modem to my account. I entered my xfinity username and password but it Mar 5, 2024 · It just arrived and is the XB8-T cable-modem. The line I'm using has been working since I ran it. This link will help you activate the new modem, once everything is up and ready https://comca. Confirm that your NETGEAR device shows online on the Xfinity app dashboard. Sep 24, 2024 · Hello user_xe9e9n, thanks for reaching out to our Forum for help with your activation. 3) Start a conversation with Xfinity Support and explain your issue. QR Code for Xfinity app Sep 6, 2024 · That is their self-install device activation line. Good luck !!! Dec 10, 2023 · If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. 1 modem to Xfinity. I don't own a smartphone. Apr 27, 2014 · No, you don't need to call comcast to activate your new modem. Question • Updated. Launch a web browser. ovnx uggp hjgq qhdv uybh tvceq djvnx imxa wzhvgo xkiaoutov