Securus customer service 558. Recipients of these calls may include friends, relatives, and attorneys. Press inquiries for media. Securus Inbound Connect is a feature of AdvanceConnect that allows you to connect using your Securus mobile app. Phone: (561) 600-9357 Email: support@securtel. Contact. If you have 3 calls that you are unable to accept, please call Securus Customer Service at 972-734-1111 or contact us on social media (Facebook and Twitter) pages. Availability: Alert and Notification Service is Nov 19, 2024 · Funding Service Fee . Calling using landline phone/international. Top-Notch Customer Service, Simplified. How can inmates fund their Inmate Telephone Account? Customer Service Hours of Operation: 24 hours a day, 7 days a week Payments: Securus Correctional Billing Services PO Box 650757 Dallas, TX 75265-0757 Correspondence: Securus Debit Account. Inmates and offenders can purchase prepaid minutes through commissary using funds in their inmate account. Email Support: technicalsupport@securustech. 866-561-6718. Securus Mobile App . customer_service@securustech. You may also contact Securus with questions in the following ways: Call Securus' Customer Care Team at (972) 734-1111; Email Securus' Customer Care Team; Send mail to Securus' Customer Care Team Feb 15, 2023 · If you are a family member or friend of an incarcerated individual and are in search of Customer Care, please visit www. to International Inmate Call Services. If you need to be in touch for a customer service or product question, please see the information below to address your concern: For information on your Securus or Unity accounts, please call 972-734-1111 or visit www. Terms and Conditions, Privacy Policy Disclaimer: Securtel provides a local and long distance phone number forwarding service and is not affiliated with Securus Technologies, Inc. Customer Care. Visit Securus' website for information about registering, billing, managing your accounts, and more. To sign up for a SECURUS NextGen Secure Communications Platform account, please contact your Securus Account Manager or call Securus Technical Support at 1. 4. us. Prepaid accounts can be purchased through Securus Customer Service using a debit or credit card. Who does an inmate contact if they are having difficulty completing calls? If an inmate is having phone problems, they can seek assistance from their facility caseworker. Web Access & Chat Link. A. Aug 31, 2022 · Securus Technologies offers support for family and friends of incarcerated individuals, as well as facility customers. Apple users can still use the Securus Video Visitation app to enjoy existing features and remotely to visit from anywhere using Wi-Fi or cellular data service. Click “Submit a Question” at the bottom of the screen to share your question. net ( c ) 2006 - 2013 Securus Technologies, Inc. SecurTel also provides U. Contact the Customer & Consumer Support team for questions, payments, troubleshooting and technical issues. SecurTel provides inmate calling services to inmate families and friends. Our customer care team is available 24/7. Phone - Spanish. Postal Mail . net Sep 6, 2023 · For more information, please contact Securus® Customer Service at (800) 844-6591. Frequently Asked Questions. 866. If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. Email. , All Rights Reserved. Customer Service Representative Assistance . net. Recipients of these calls may include friends, family members, and attorneys. What should I do if there is fraudulent activity on my account? If you need to speak to Securus Customer Service personnel to report any fraudulent activity, they can be reached at 1-800-844-6591. Box 650757 Dallas TX, 75265-0757 For Offender Telephone Account Payments: SCBS TDCJ P. net 1-800-844-6591 Phone 1-800-844-6591 Payment Website www. You may also contact Securus with questions in the following ways: Call Securus' Customer Care Team at (972) 734-1111; Email Securus' Customer Care Team; Send mail to Securus' Customer Care Team www. Technical Specifications See full list on tdcj. A Securus ® Debit account is owned by the incarcerated individual and used to pay for Securus services offered at their facility. We seek out the best to join our team. Securus Inbound Connect™ Waiting for a phone call from an incarcerated individual to share important news can be hard, but with Securus Inbound Connect, you can proactively reach out and connect in real time. in any manner. [citation needed] In this collaboration, Televerde will offer inbound customer service to friends and families of imprisoned people on live support networks, promoting the transition and training Securus users on the use of its goods. If you have a Secure Communications Platform account, login on the right. securustech. www. , Dallas, TX U. net U. Mail For Direct Bill & Prepaid Payments: Securus Correctional Billing Services P. This account is a good option if the loved one is incarcerated for longer than two years or if you are an attorney, bail bondsmen, consulate, social worker or other *Securus Mobile is currently only available on Android platforms. Phone number prepaid accounts will accept all non-blocked collect calls from inmates and offenders housed in the Pierce County Jail. Securus Technologies PO Box 650757 Dallas, TX 75265-0757 . texas. Technical Specifications Visit Securus' website for information about registering, billing, managing your accounts, and more. O. Contact Info. Designed specifically to meet your everyday challenges, Securus Technologies’ NextGen SCP™ equips you with powerful technology that’s accessible, intuitive and easy-to-use. Follow these steps to register for a Securus Video Connect account. No Feb 15, 2023 · Explore Better Ways to Improve Operations and Investigations With NextGen SCP™. You can find contact details for Securus Technologies above. If a called party pushes the wrong button and blocks their phone number in error, they need to call Viapath Customer Service at 1-877-650-4249. Feb 15, 2023 · General Information At Securus®, we’re committed to connecting what matters. Apr 5, 2025 · ComplaintsBoard. The NDOC has contracted with Viapath Technologies to provide calling and account billing services to offenders. Follow Us On Social Media! Facebook LinkedIn YouTube Calling using landline phone/international. Calling using landline phone/international. IVR / Automated Customer Support . Nov 13, 2024 · SECURUS Customer Service 800-844-6591 24x7 365 days a year ODOC is excited to partner with Securus Technologies to provide a new technology to the incarcerated You can also call Securus Customer Service for assistance at 972-734-1111 or 1-800-844-6591. 800-844-6591. Download the app from the App store today! Welcome. 1-800-844-6591. Online Help Feedback: training@securustech. 5. S. Stamp pricing varies by facility. Securus Video Connect ®, is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual – from anywhere with internet access using the free Securus app, computer or tablet. No charge . App Store is a service mark of Apple Inc. Real people want real customer service, day or night, so connect with your customers one-on-one with a live chat service. By exploring our Career Center and the information below, you can learn more about how we make … Read More A Direct Bill account allows you to receive collect calls from a loved one and have the charges billed directly to you each month from Securus Correctional Billing Services (SCBS). Employee Resources For more information please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech. This is NOT a commissary account. com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Securus Technologies Customer Service. Phone. 2323. gov Feb 15, 2023 · If you are a family member or friend of an incarcerated individual and are in search of Customer Care, please visit www. Follow the directions on the Securus website to register for remote video visitation. Feb 15, 2023 · Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. 1-800-844-6591 . Just like our previous call platform, we provide you with a central system that empowers law enforcement and corrections to solve and You must have a Securus Online account and login to use eMessaging; Messages are sent and received from your eMessaging inbox from this website or on the Securus mobile app eMessages are paid for by purchasing a book of ‘stamps’. Correctional facilities available for remote video visitations via Securus are: FDC has contracted with Securus Technologies to provide calling and account billing services to incarcerated individuals. If you experience any problems, please contact the Securus Customer Service Center at 1-877-578-3658. You can deposit money directly into an inmate’s Debit account. Let the Representative know what is happening and they will be happy to escalate the issue. They understand the importance of being available at all times, especially in emergency situations. You can reach them by live chat, email, or phone which is located to the right of this screen or in the tab above. Securus Video Visitation is a fully web-based visitation system that allows friends, family members, attorneys, and public officials to schedule and participate in video chat with loved ones on the inside. Google Play store or Apple store . Web . . [citation needed] Securus was founded as TZ Holdings Inc. net/contact-us. Our live chat agents work to make your business better, responding to questions and concerns with quick, personable service that customers appreciate far more than reading through an FAQ. Your satisfaction is our #1 goal. This may include services such as phone calls, eMessaging stamps, tablet media (games, music, and movies) as well as Video Connect sessions. Friends or family can fund calling accounts using a direct-dial "voice response" (IVR) number, a web-based portal, or by contacting Customer Support agents. Initial Securus Technologies complaints should be directed to their team directly. in 1986 in Dallas, Texas. 3. There are currently no featured products available. Feb 19, 2024 · Yes, Securus provides 24/7 customer support through their 1-800 number. Follow Us On Social Media! Facebook LinkedIn YouTube The reason why Securus continues to ignore technical issues that cause barriers to communication with loved ones in steel houses is because state correctional facilities enable this behavior, encouraging it by not taking action and, likely, outright encourage this behavior, which results in more than just poor customer service, low quality SecurTel provides inmate calling services to inmate families and friends. Box 975420 Dallas, TX 75397-5420 Support Options. Can I use the 1-800 number to inquire about Securus services? Absolutely! The 1-800 number is not only for customer support but also for general inquiries about Securus Sep 1, 2023 · This means that you may get a call and then not be able to accept the next one. SecurusTech. We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. Welcome to the SECURUS NextGen Secure Communications Platform (NextGen SCP ™). This account is the inmate’s Securus account that they use to pay for their own calls or other available Securus services like eMessaging, and tablet content (movies, games, music). Contact Securus Technolgies through email, phone or mail. Someone will get back to you. dcx tnhml mwqxo vsixpj ixeft smyey tyux rkgx toav wazdbqtg qyxtt whl ncve rvz pktzd