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Windows hello fingerprint not working I have an HP Envy and my fingerprint reader is not working. Locate Fingerprint or Facial Recognition options and click Remove under them. In the Command Prompt window, execute the following commands one by one to gain access to the NGC (Next Generation Credentials) directory associated with Windows Hello. The fingerprint sensor scans fingerprints for use with biometric security applications. Whenever I try to use it, the system shows me "Something went wrong on our end. Windows hello fingerprint not working I have a problem regarding Windows hello fingerprint. Windows biometric service is set to automatic start, and I also didn't change anything. Sorry to hear you’re experiencing problems. Under “Biometric Devices” check if there are any problems with the fingerprint reader. I have uninstalled the driver which is the Synaptics WBDI SGX Driver, rebooted and it still doesn't work. Tags (2) Tags: HP EliteBook 735 G6 Notebook PC IDS Base Model. I use Windows Hello for signing in to Windows using the fingerprint sensor. Starting with Windows 11 login via Fingerprint only works for hours, a few days and then permanently saying that PIN is required and Fingerprint not offered even configured properly. If Windows Hello Fingerprint is not working in Windows device or Surface Pro after installing Windows Updates, try thse suggestions to fix the issue. Devices such as Dell MS819 mouse come with a built-in fingerprint reader that's compatible with Windows Hello. I've been using the fingerprint sign-in for a year now with no problems but after the last Windows 10 update it has stopped working and when I go to settings it says "Windows Hello is not available on. Send the page link to your email. Restart afterward and observe for changes. File name: sp98547. Option 2. It works now, I think when I posted this, it couldn't get fixed (unless the instructions provided by you). It runs windows 11 pro. When I go to Settings ->Set up Fingerprint sign-in it now says This option is currently unavailable - click to learn more. FingerPrint is removed and Setup again under Settings -> Accounts -> SignIn Options -> Windows Hello FingerPrint. Windows Hello Fingerprint is not working in administrator account Since I had last switched my account by enabling the built-in administrator account in Windows 10, I am experiencing a weird problem. but when i try to set up my fingerprint, it states that "we couldn't find a fingerprint scanner compactible with Learn how to fix fingerprint reader and security software issues on Dell computers. Run the System File Checker Utility scan. Type and search [Sign-in options] ① in the Windows search bar, then click [Open] ②. My fingerprint reader Windows Hello Fingerprint, We couldn't find a fingerprint scanner compatible with Windows Hello FingerprintHP Elitebook 830 g7 Notebook PCwindows 11pro 64 bit >> Go to Windows Settings > Accounts > Access Work or School Account, and check if there's any organization attached. Check them out right below! There can be a multitude of reasons why the Windows Windows Hello Fingerprint Not Working on your Windows 11 PC? Try these nine working ways to fix Fingerprint sensor in Windows 11. Install updates manually. Press Win + I to open "Settings". Try again later '. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. He is able to login using Password and PIN. I have recently updated to windows 11. Also note the that even though the fingerprint reader does not work on boot, device manger does not I am running Window 11 Home version 23H2 on an HP Envy 11th Gen Intel(R) Core(TM) i7-1195G7. If there is, disconnect it and restart your computer then check. The Windows Hello fingerprint recognition is one of the quickest and most efficient sign-in options for PC or laptop users. Under Windows Hello Fingerprint, make sure it is enabled. But still has the same issue. A short glimpse in the Settings revealed that there was no Windows Hello option anymore! Although there are two drivers, a Synaptics Driver and a Validity Fingerprint Sensor Driver in my program list, Windows hello fingerprint is not working on my HP EliteBook 735 G6. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback When I reboot the machine, W11 says that the reader is not Windows Hello compatible (It is). To check if Windows Hello works, you need to select that option. Run Hardware & Devices troubleshooter. When I clicked it said there was no fingerprint scanner compatible with Windows Hello. View All (2) Category: Driver; Others; Windows 11; 2 people had the same question. Microsoft Windows 11 Windows Hello Fingerprint Not Working ("Something went wrong on our end. Here's what I’ve done so far: Checked Device Manager, but there’s no Biometric Devices listed. 592) I went to device Hello, I’m having trouble with the built-in fingerprint reader on my laptop (ThinkPad T16 Gen 1). Hardware issues, system corruption, software conflicts, improper settings, or faulty, outdated, or incompatible drivers are some common. Below message appears when using Finger to login. Select "Apps" > "Apps and features". I already checked the device manager and it tells me the device is working properly. Press the Win + X keys and choose Device Manager. It says " We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Option 1. I don’t use it every day so I am unsure what the exact day this happened, but this week for sure. I tried to check the hard drive to see if it was With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. SO frustrated! Please help! My Win 11 Surface laptop go fingerprint logon has suddenly stopped working. Is there a way to use the fingerprint with Windows Hello? My new company-owned laptop does not have the option to sign in using Windows Hello -- Fingerprint, Pin and Facial Recognition are all unavailable. Skip to main content Until then, based on your existing description, the most common scenarios for face recognition and fingerprint recognition not working properly are due to temporary cache errors and afterwards the Fingerprint sensor works normally, even if I Try leaving the laptop on and the login screen on for 1-2 minutes after powering on to see if some process has to complete before the fingerprint sensor 'wakes up'. " Current situation: 1. Thank you for your feedback. ” I have installed the driver package from Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. In 'Settings' the Fingerprint recognition tab says the option is unavailable and that it can't find a fingerprint scanner compatible with Windows hello fingerprint! I have updated/reinstalled the biometric drivers in 'Device Manager' etc. Windows Hello Fingerprint not working. Welcome to the Microsoft community. All of the options, Windows Hello Face, Windows Hello Fingerprint and Windows Hello Pin say "The option is currently unavailable - click to learn more". Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. It doesn't have an option to 'remove' or 'add another' fingerprint. My laptop is a ASUS TUF Gaming F15 FX507VI. Try signing in with fingerprint authentication again. Once signed in, go to Settings > Update & Security > Windows Update; Install all pending and detected updates, and restart your computer. Re-registering my fingerprint is also not functional. But the sensor has been refusing to work correctly since the beginning when it didn't allow me to add Choose Windows Hello Fingerprint from the list, and then hit “Remove” to delete all your fingerprints. PC Data Center Mobile: Lenovo Mobile: Motorola Smart Service Parts COMMUNITY My Account Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Remove fingerprint scanner. Reset Windows Hello (if necessary) If none of the above works, try resetting When your Surface recognizes your face or fingerprint, it will sign you in to Windows automatically. Thank you for sharing your concern with us today and we hope that all is well. I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. Skip to main content. Device manager shows it working correctly. It works well for everything except Windows Hello to unlock the computer when I first turn it on. But still, it's not working. On settings, it says 'Windows Hello is not compatible with this device' even though I have been using it before. Show all | Hide all . Note If you’ve set up multiple sign-in methods, like a password, a PIN, and Windows Hello, Windows will show those options at the sign-in screen. If your fingerprint reader is still not working correctly, remove and register your fingerprint again. It used to work fine with Windows Hello, but recently it stopped working. Before you begin. Welcome to Microsoft Office Community Forum. I have looked into other people's similar problems, non of those Fingerprint scanner not detecting finger when trying to setting up windows hello fingerprint recognition on Windows 11 Hi, so all of sudden my fingerprint not detecting when I'm signing in. Find solutions for hardware, driver, firmware, settings, and Windows Hello problems. In my settings it says “We couldn’t find a fingerprint sensor compatible with Windows Hello Fingerprint. (Make sure your C drive is the system drive; if not, change to the correct drive letter) Fix Windows Hello Fingerprint Not Working in Windows 11. Reinstall the biometrics driver. It now says Windows Hello options are not available. I have tried all of the obvious things, like shut down and restart. 0 MB) Description: This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. I now have to type my passcode every time. Click Run the Troubleshooter e. Learn nine ways to troubleshoot Windows Hello fingerprint recognition issues on your PC. Test whether the Fingerprint recognition works normally or not after enabling it. - Under PIN, Click Remove and setup again. Option 2: Let's try to go to the device manager and make sure the camera and fingerprint reader are working and enabled. Before you begin, please make sure you have set up Windows Hello on your device and set up the Fingerprint recognition properly. Windows Version: 1909 (Build 18363. At this point, you can re-enroll your Windows Hello. Right-click on Windows key and select Device Manager. I'm guessing it's a software problem, since it showed up when my Fingerprint scanner is not working in this device. Ensure that it is set up correctly Press Win or Win + S, type Command Prompt, right-click it, and choose Run as administrator. But after I re-installed Windows 11 Pro it is not allowing me to add a fingerprint. Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. I have looked into people having similar problems but I couldn't fix it. Additional info: for Windows Hello, I only use the fingerprint reader. 2. I can't change my windows pincode either, which is quite annoying because it's a long one. On the Apps and Features page on the right, click Optional Features. I also have an XPS 9570 with Windows Hello (fingerprint reader), and this never happens with the XPS. Why is my fingerprint sensor not working in Windows 11? Sometimes, your fingerprint sensor may fail to work because of wrong drivers, damaged biometrics, faults in hardware/OS, or bugs. Remove the fingerprint scanning function . Fingerprint Reader Not Working Hello, my fingerprint scanner on my Dell laptop had suddenly stopped working. A screenshot from device manager: OEM Driver Package link: - Hello, After an update, the Windows Hello Fingerprint option is no longer available / doesnt work. Then I have to use the pin which is annoying as I have to switch to that option each time. Click Accounts and select Sign-In options. disable and re Fixes For Windows Hello Fingerprint Not Working In Windows 10. May I ask which Windows 10/11 build are you running - 22H2 (Win 10/Win 11) or 23H2 (Win 11)? I understand you’re having problems with fingerprint reader, Don’t worry as I’ll do my best to assist you today. I recommend you download and install the latest Fingerprint Driver from your device manufacturer's website. Fix and After the Windows update on 11 Nov 2024, my fingerprint sign-in option is not working. . I have a problem with windows hello on my laptop. Enable Biometrics in Group Policy I bought my laptop hp elitebook 845 which has a fingerprint sensor. Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them. Reset fingerprint & facial recognition options. Select [Windows Hello Fingerprint] ③, then select [Remove] ④, the fingerprint sign-in option will be This laptop comes with a fingerprint sensor. any solutions? I already installed the latest drivers from the Lenovo website. Resolution. In this in-depth guide, we have listed some of the best fixes to get the Windows Hello fingerprint recognition feature up and running again. On the Optional Features page, scroll down and find the feature called Windows Hello Face (Windows Hello includes facial and fingerprint recognition by It was working perfectly before I updated to the May 2019 update. It shows only password option for sign-in. After your computer restarts, check if Windows Hello is working. Find out how to improve facial recognition, clean and register fingerprints, reset PIN, and more. Please try again later. Related Topics [Windows 11/10] Windows Hello (Biometrics, Facial recognition, Fingerprint scanner) Settings If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. In the Windows Hello PIN section, remove your existing PIN. Method 2. If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here which I would install now so it's ready My Mi-notebook ultra fingerprint reader is not working after the update. When I Conflicts with the fingerprint reader software or other software cause the Windows fingerprint to not working issue. I tried following the solutions from Microsoft Office Support: 1. A lot of users won't have the FIDO2 key with them. it does not work. still the same, Windows Hello not working after waking up. However, with Microsoft’s release of its latest Windows 11 OS, many users have reported In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. SHOP SUPPORT. Click on Settings and follow the prompts to enroll your fingerprint. - Restart your computer. Open Start > Settings > Update & security > Troubleshoot b. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 However, after setting up my Fingerprint on my Windows 10 device I am not getting a sign-in option using Fingerprint after shut down and re-boot. I've seen posts about this issue in Windows 10, but the fixes aren't working Learn six ways to troubleshoot the Windows Hello fingerprint option that is unavailable or not working on your PC. If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the upgrade process, Windows Hello may fail to perform. Make sure it's compatible with Windows Hello. b. Hello, John Hendricks1. Community. I have the same question. windows hello face not installed and fingerprint not installed and not get sign in and face recoginition not working and sound is also low. Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. The TPM module is used to manage the integrity of the device, including Windows Hello data, BitLocker encryption. Hi Everyone, I have brought Hp Elitebook 840 G5 a few days ago, I'm using windows 11 latest version. Step 6: Check Windows Hello Settings. Here the info about my pc: MODEL: HP 15-dw0014nl. Restart your computer for the changes to take effect then check if Windows Hello is now working. In the normal settings, it says "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Now my finger scanner doesn't work. Send. Peformed a system diagnostics test, no help. - Likewise, under FingerPrint > Select remove and setup your FingerPrint again. Click on Accounts. Windows Hello Fingerprint not working Hi, I have a Lenovo Yoga 7i (which I have only had for a day), which has the touch ID button which while setting up my computer, I set it up. In this guide, we’ll explore the common reasons behind Windows Hello fingerprint recognition not working in Windows 11 and provide detailed troubleshooting steps to help I have been using my fingerprint sensor without any issues. Go to Sign-in options. But not with FingerPrint. The only solution I have found is to manually disable and re-enable in device manager after every reboot. For more info on how to do this, go to Configure Windows Hello. When I login using password, and go to Sign-in options in Settings, the fingerprint setup is wiped off and it asks me for a fresh setup. Go to Start > Settings > Accounts > Sign-in options. If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. I'm sorry to hear that Windows Hello Fingerprint suddenly stopped working. My fingerprint is not working (even not taking a record for Windows Hello) and that too only in the administrator account. The option to add a finger or remove the fingerprint are greyed out and not clickable. When I put the computer to sleep I must sign in with my microsoft Hello, One of the user has changed the password. From removing and re-registering your fingerprint to updating Windows and running troubleshooters, follow these steps to get Thank you for posting your inquiry regarding Windows Hello and fingerprint issues. I then found out later that the option was unavailable, even Hello Steven. Microsoft. To fix that, try to update the corresponding drivers: Instead, I had to use the PIN. Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. Hello, I’m Virginia, a fellow user like yourself. I'll give you all working fixes for Hello FIngerprint: 1) Try these Windows 10 (64-bit) Release date: Jul 22, 2019. Hello Quân, I'm Jin, a fellow Windows 10 user and an independent advisor. Hello, I have noticed that as of this week I do not appear to be able to use my fingerprint to unlock my device. Even if the fingerprint sensor works properly in other functions, Windows Hello may not have installed the relevant drivers correctly. Find out how to update or reinstall the biometrics driver, re-register your fingerprints, start the biometrics service, Learn how to fix common sign in issues with facial or fingerprint recognition, or a PIN. I would say that about half the times it stops working, the lock screen also flashes. The it works again for a while If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. After some time I logged into this microsoft account itself and tried to setup a PIN, that did not work so I tried setting up a fingerprint but it still does not work. Microsoft Windows 11. I have done so multiple times but the message is always the same. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. exe (5. 5. We understand that you are trying to go back in logging in using the PIN Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. " Not sure if this has a correlation or is just a coincidence, but my Windows Hello 4) Update your drivers from the PC maker's Support Downloads webpage for your exact model. still the same outcome However, encountering issues where Windows Hello fingerprint recognition is not working can be frustrating and may prevent users from accessing their devices efficiently. Send to Email Copy Link. 1. Open Settings. The computer recognizes it, but I can't set it up, it was working before. The only way to make it working is configuring a new finger. Now i want to configure my fingerprint scanner with windows, Hello but i found "This Option Is Unavailable". I have updated the drivers, and bios and i have tried all possible solutions that i can. ") Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working. Hello! I had tried to log in to Windows via my fingerprint scanner (Surface Laptop Go, scanner on power button), but it wouldn't work. For users who rely on Windows Hello for fingerprint authentication, it is worth checking if the feature is set up properly. Reconfigure Windows Hello. [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 Last Update : 2023/10/24 17:51. 9. Please help to solve the issue Hello gypsyman58,. Clean Fingerprint Scanner. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. The camera actually works properly. Under Manage how you sign in to your device, look for the Windows Hello Fingerprint section. a. Community Locate Fingerprint or Facial Recognition options and click Remove under them. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. “WIN + x” to select Device Manager. I'm heaving trouble using the fingerprint scanner on my Laptop. Select Remove driver software and wait for the removal to be finished. What to do when the Fingerprint reader steps working after upgrading to Windows 10 with ThinkPad. Option 5: Run the Windows Troubleshooter a. It says "You have reached the 10 fingerprint maximum for My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. Fingerprint sensor is not responsive There are several causes that make Windows Hello stop working on Windows 10. If the Setup button is not available, go to the next step. It is showing that "We couldn't find a fingerprint scanner compatible with Windows Hello - 9292758 It is showing that "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint" Tags (2) Tags: HP EliteBook x360 1030 G3 Base Model Notebook PC. Using Windows Hello (Fingerprint, PIN) for faster authentication. I tried uninstalling and reinstalling the drivers. Windows hello shows "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Hi, I have bought a new Dell laptop and have enabled fingerprints as a sign-in and security option. After a system update a few weeks ago, fingerprint sign in - which is what I had been using to log in the whole time I've had this laptop - stopped working. Go to Settings > Accounts > Sign-in Options. I have this problem going on for few days now. Windows Hello issues can be related to a variety of factors such as driver status, system services, data file corruption or not. When expanded, Windows Hello says ' Something went wrong. Make sure you configure Windows Hello on your device. Click Hardware and Devices d. If the Setup button is available under Windows Hello Fingerprint, click Set up, and then follow the on-screen instructions. Does the device show under device Here's what's working so far for Fixing Windows Hello issues after Fall Creators Update: 1. Repeat the removal with all Windows Hello related drivers and then reboot your PC. Also web-sign-in does not work, since the pop-up windows did not appear. Any solutions? I've already tried using System File Checker, there were no issues found. Seems like they are locked out in this case. Here in this post, we have working solutions apply to fix Windows Hello not working on Windows 10. Here are some of the few troubleshooting steps that might help as well: 1. 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